Speedy Feet Guaranteed Buy Back
Speedy Feet Guaranteed Buy Back
Great news! If you buy a new wheel from Speedy Feet we guarantee to purchase it back from you.
We have been thinking about how we can further increase our customer support and backup.
We first came out with the 2 year warranty back in 2015 (This is important as still to this day most wheel producers offer 6 months on the battery and 12 on the wheel, so 2 years gives great peace of mind). The only problem we have with this was that pop up companies keep appearing and offering 2 year warranty as well...and on the surface it seems equal...until they disappear 6 months later (or worse 1.5 years later when you might need them to honour it).
So...this leads us on to the next stage, the Guaranteed Buy Back.
We polled the members of our private wheel owners group (all of who purchased a wheel from us at some point over the years) and asked what a respectable buy back percentage amount would be.
Top 3 votes (out of 9 options) were in order of number of votes:
This poll was helpful, as rather than setting an arbitrary percentage amount it gave some insight into what would be acceptable without us guessing.
We have decided to go with number 2. We cannot as a business afford option number 1 or 3, 35% and 45% is just too high a number to make it sustainable and reliable for you all. (Just like price cutting, or price matching, we will not run the risk of putting the business, and your warranty in jeopardy so we steer clear of them).
So in short, if you purchase a wheel from Speedy Feet we guarantee to buy it back for 25% of the purchase price.
This takes the hassle out of selling on a platform such as ebay where the buyer messes you around or you struggle to sell second hand and have to spend time and effort resolving.
We fully understand you might be able to get more for it in a private sale, and we would encourage you to do this, but at the same time we have recognised that many customers just want to upgrade quick and sharpish and are often left in deep water many times. A quick and easy solution was needed, and we believe this offers that. And after all, you don't HAVE to take us up on this offer, but its a guaranteed offer that sits on the table if you should so need it!
There are some terms and conditions which we will try to keep as short as possible, broken down into points.
1. Wheel can be no older than 3 years from purchase from us
2. It must be complete (i.e. wheel and charger fully built just like the day you got it, with original components.*
3. Up to 3500 miles on the clock*
4. No broken parts and must be fully useable*
5. The 25% buy back price is the original EX VAT price
6. You will need to arrange shipping or drop off the wheel to us either is fine with us.
7. Only new wheels and that were purchased from us.
*We can always come to an agreement where we discount the buy back price for any broken parts, that way you avoid and labour costs in terms of repair; we will take the hit for the time taken to repair. Likewise for missing charger etc, we can just deduct the price.
This guarantee might be updated moving forward, it will never be updated as to lower the 25% buy back though, but depending on abuse of the system, or things just not being right we reserve the right to adjust as needed without notice.
This article was written and announced 08/07/2020, at time of writing, and looking for always increasing the customer experience and to keep us band of riders happy, we are back dating this guarantee to 08/04/2020.